About SupportFix.ai
Support process, simplified — for managed service providers, in-house support teams, and the clients they serve.
SupportFix.ai is the all-in-one platform for managing client support across multiple organizations. We help support teams stop juggling spreadsheets, shared inboxes, and disconnected ticketing tools — and start running a single, auditable workflow from intake to resolution to invoice.
Whether you're an MSP looking after dozens of client orgs, or an in-house team handling a single product, the same core mechanics apply: route the right ticket to the right person, capture the work, communicate clearly with the customer, and report on what got done. SupportFix.ai gives you those mechanics in one product instead of five.
What we do
Multi-tenant ticketing
Multiple client organizations under a single workspace, with org-admin, support staff, and client roles. Each tenant sees only what they should.
AI-assisted routing
Tag-driven auto-assignment with load balancing. When tags aren't set, an LLM infers them from the ticket text — no more dispatcher bottleneck.
Time tracking + invoicing
Hours captured on the ticket flow into invoices automatically. No more end-of-month reconciliation across two systems.
Built for teams of every size
Solo operators on a free trial up to enterprise tenants with multi-level org hierarchies. The same product scales with you.
How we're different
Most ticketing tools assume a single team. The world doesn't work that way: real support is layered — MSPs supporting dozens of clients, in-house teams with internal "customers", agencies handing off between specialists. We built SupportFix.ai around that structure from day one. No bolt-on multi-tenancy, no permission gymnastics — just the model the work actually needs.